Shipping Policy
Shipping & Delivery
Delivery Times
- Average delivery time: 5–7 business days
- In rare cases, delays of 2–3 extra days may occur due to stock shortages or courier delays
- If a package is lost, we will send a replacement at no cost
- Free shipping on all orders, including a Track & Trace number
Tracking Your Order
- Your tracking code is included in your order confirmation email
- Tracking becomes active once your package reaches the courier
- Sometimes tracking updates may be delayed, but your package is still in transit
Returns & Exchanges
- Items may be returned within 30 days of receipt
- Items must be unworn, unwashed, and in original condition with all tags attached
- Contact info@madisonmaemalibu.com before returning to register your request
- Include a Track & Trace code when shipping your return
- Refunds are processed within 7 business days after your item is received and approved
- For customer-choice returns (wrong size, change of mind), return shipping costs are your responsibility (approx. 30 USD)
Damaged or Faulty Products
- Email info@madisonmae-malibu.com with your order number and photo or video proof
- Once verified, we’ll send a free replacement — no need to return the damaged item
Cancellations
- Orders cannot be canceled once placed
- If you wish to return your order, please follow the return process above
Important Notes
- We are not responsible for refused deliveries or uncollected packages
- These orders are not eligible for refunds
- For any questions, contact info@madisonmaemalibu.com