Return policy
Return & Cancellation Policy
We want you to be completely happy with your purchase. If for any reason you’re not satisfied, returning your order is simple.
Returns
You may return items within 30 days of receipt.
Return shipping costs are the customer’s responsibility and typically average around $30 USD to our warehouse in Asia.
We recommend using a trackable shipping method, as we are not responsible for lost or untrackable returns.
How to Return
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Contact us at info@madisonmaemalibu.com with your order number and reason for return.
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Ship your item using the instructions we provide, including a valid tracking code.
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Receive your refund within 14 business days after we receive your item in good condition.
Cancellations
Orders cannot be canceled once placed.
If you wish to return an item, please follow the return process above.
Important
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Items must be in their original condition, unworn, unwashed, and with all tags and labels attached.
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If the return is due to our error (for example, a damaged or incorrect item), we will cover the return shipping cost.
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For returns made for personal reasons (such as size, color, or preference), shipping costs are the customer’s responsibility.
For any questions or concerns, please contact us at info@madisonmaemalibu.com